At this time of ever increasing healthcare costs and continued legislative / regulatory uncertainty, our competitive edge relies on three fundamental principles that guide our relationship with all of our clients:
INTEGRITY: The complexity of today’s insurance products and the confusing
array of employee benefit options make consumers vulnerable to the good faith and professional conduct of their insurance representative. At MSI the exclusive focus of all our efforts are the needs of the client. We recognize that trust and confidence are the most essential ingredients of our business relationships.
SERVICE / ACCOUNTABILITY:
MSI has built a culture of taking ownership of problems. Our customer service representatives do not use the phrase: “Why don’t you just call the insurance carrier? Here’s the number.” Whether the issue is a claim, a bill, a COBRA event or enrollment, we continuously look for ways to ease the client’s burden for benefits administration. Wherever possible we do the work and we assume responsibility.
SENSITIVITY: The morale of each employee is dependent, in part, on his or her understanding of the benefits package that is made available. Our constant goal is to be an articulate good will ambassador on behalf of the employer as well as an effective benefit counselor to the employees. The employer must be able to rely on us to treat all employees with fairness, honesty and respect. This will have a beneficial impact on employee turn-over, employee performance and, ultimately, the employer’s bottom line.